• With us, you can feel safe when you shop online
We offer personal service online - our Customer Service answers your questions and guides you to a safe purchase.
  • How we can help you
Personal service is something you can expect from us when you shop from home.
Our Customer Service knows everything about our range and is happy to help you if you need inspiration or guidance. If you are looking for inspiration, a gift or need help with size, our Customer Service is just a click away. We will answer your questions within 24 hours and you can always reach us by phone + 46 (08) 612 12 40 Monday-Friday between 09.00 & 17.00 (closed for lunch 12.00-13.00).
  • We’ll help you to make a safe purchase from home
You should feel safe when you shop with us online. If you feel insecure, Customer Service will guide you through the entire purchase to make it as smooth and easy for you as possible. Here you can read about our terms of purchase and delivery & returns.
  • Is it a gift
Do you want to surprise someone from a distance with a gift? We’ll help you solve that - choose your gift, choose card payment and change the delivery address to the desired recipient. If you want another payment option or need help finding a suitable gift, Customer Service is here for you. We offer various delivery options - to send your gift under prevailing circumstances.
  • Need help with size
It may be wise to try out the right size before you invest in a piece of jewellery. We recommend that you use our size guide, here you can read more. If you feel insecure, our Customer Service will help you. Email your question here or call us on P. + 46 (08) 612 12 40 Monday-Friday between 09.00 & 17.00 (closed for lunch 12.00-13.00).
  • Made to order
Some of our Jewellery collections are made-to-order items that we do not have in stock.  This pieces we do not accept any returns or exchanges. The production begins after your order is confirmed, delivery time is approximately 4-6 weeks and 3-6 days if in stock. 
  • Make it personal
To make a piece of jewelery more personal, we offer different types of engraving, symbols, numbers and personal messages that express your feelings. A piece of jewelery with a personal engraving is a very popular gift that adds that little extra. To order a "Make It Personal" piece of jewelery, you are welcome to contact our Customer Service by email or by phone + 46 (08) 612 12 40 Monday-Friday between 09.00 & 17.00 (closed for lunch 12.00-13.00). * For all our wedding rings, engraving is free of charge. If you buy your ring online, you are welcome to contact Customer Service to include the engraving in your order.
  • Something went wrong
Has something gone wrong with your order? Contact Customer Service via E. customercare@sophierbysophie.com or by phone, + 46 (08) 612 12 40 Monday-Friday between 09.00 & 17.00 (closed for lunch 12.00-13.00), and we will help you put everything right.