Free standard shipping in Sweden - delivery 1-3 days

Swedish Orders

  • Your package will be sent with PostNord as Registered Mail Domestic, Budbee and DHL. 

International Orders

  • Your package will be sent with PostNord Registered Mail International and DHL. 

When Do We Ship?

  • Your order will be shipped within 1-3 days of ordering domestic.
  • Your order will be shipped within 3-6 days of ordering international.

Packaging

  • All of our jewellery with the exception of Fine jewellery, is delivered in our chrysoprase green velvet dust bag unless you have ordered a Gift box at check out. Our fine jewellery is delivered in our chrysoprase green Fine velvet jewellery box.

Payment Methods

  • We accept VISA, Master Card and American Express. In specific countries we also offer invoice payment through Klarna.

Delivery Estimated Time

    • SWEDEN - Product(s) in stock will be delivered within 1-3 business days.
    • EU - Product(s) in stock will be delivered within 4-8 business days. 
    • OUTSIDE EU - Product(s) will be delivered within 3-10 business days. 
    • Product(s) that are currently out of stock – If you sign up for our waiting list you will get an e-mail when the products are back in stock.
    • Delivery on our Fine Jewellery can differ; make sure to read the product info on the product page. Some of our Fine Jewellery are made to order for which we do not accept any returns or exchanges. Production begins after your order is confirmed and delivery time is approximately 4-6 weeks and 3-6 days if in stock.

Local Pick Up 

  • SAME DAY - Pick up your order in our studio the same day as ordering (only in Stockholm, Sweden). It is available on business days 9 - 17 (Closed for lunch 12-13). Please bring your ID and order number.
  • From week 29 this delivery option will be closed until August. Only delivery through the Post office with regular post is then available.
  • Address: Östermalmsgatan 26 A, c/o A house ARK, Stockholm.

Delivery Costs

  • SOPHIE by SOPHIE covers all standard delivery and return costs (PostNord Registered Mail Domestic) in Sweden. Delivery costs within Europe start at 10 EUR. Please note that the cost might differ across different delivery countries. To the rest of the world, the shipping cost starts at 29 EUR. Local taxes, as well as any customs duties are paid by the recipient (including the UK and Northern Ireland after 1st January 2021). For orders to Norway, VAT and customs duties are included in the purchasing price. If you do not collect your package from a service point, we charge a fee of 150 SEK/NOK, 125 DKK, 15 EUR, 20 USD.

Sophie by Sophie  reserves the right to change this policy for certain exceptions, and for future updates.

SWEDEN – Free standard shipping
EU – from 200 SEK
OUTSIDE EU - from 300 SEK

Delivery Duty Paid
Deliveries to all countries are shipped with DDP (Delivery Duty Paid), which means that VAT is included in the price. This also includes deliveries outside EU (like for example Norway and USA).

Returns
If you wish to return a product, please fill out the attached return form send it together with the product in its original velvet pouch/box. 
For costumers outside EU contact info@sophiebysophie.com, our opening hours are business days Monday to Friday from 9 to 5 pm, with your order number to receive your return form.