1.1     These general terms and conditions of sale as set out below (the “Conditions of Sale”) shall apply to Sophie Gyllenhammar’s supply to the Customer of any of the Products listed on this Website The Customers should carefully read the Conditions of sale before ordering any Products from this Website. By ordering any of Sophie Gyllenhammar’s Products, the Customer agrees to be bound by the Conditions of Sale. The Customer should print a copy of the Conditions of Sale for future reference.


1.2     By clicking on the button marked “I Accept” at the end of the Order process the Customer accepts the Conditions of Sale. If the Customer refuses to accept them, he or she will not be able to Order any Products from this Website.


1.3    The Conditions of Sale is applicable from today, and until replaced or changed as per below.



2.   Definitions


2.1   “Customer” means the party ordering Products on the Website.


2.2   “Delivery” means when the Product(s) is/are delivered to the Customer by registered mail.


2.3   “Grace Period” means the right to cancel the Order within fourteen (14) days from the day that the Customer received the Product(s) in accordance with the Swedish Distant Sales and Door-to-Door Sales Act (Sw. Distans- och hemförsäljningslagen).

2.4   “Sophie Gyllenhammar” means [Sophie by Sophie] reg. no. [6809300681], [c/o Mailboxes Etc, Box 143, 111 73 Stockholm], which is the supplier of the Products provided on the Website.


2.5   “Product(s)” means the products provided for sale on the Website and supplied by Sophie Gyllenhammar.


2.6   ”Order” means each order placed by the Customer on the Website.

2.7   “Order Confirmation” means when the Customer receives an email from Sophie Gyllenhammar acknowledging the receipt of the Customer’s Order.


2.8   “Website” means Sophie by Sophie’s website


3.   Purchase of Product(s)


3.1   Products presented on the Website are subject to availability and change without notice. 


3.2   The Customer may not purchase Products on the Website, and may not accept the Conditions of Sale if the Customer is not 18 years old and therefore not able to enter into a binding agreement with Sophie by Sophie.


3.3   In order to purchase Product(s) on Sophie Gyllenhammar’s Website the Customer must confirm his or her acceptance of the Conditions of Sale.


3.4   The Customer will place an Order on the Website by adding the Product(s) to the “Shopping bag” and then go to “checkout ”. The Customer must also confirm his or her Order by clicking on the button marked “ finish purchase “ to the Customer’s Order.


3.5   The Customer’s Order for Product(s) shall be regarded as a binding offer to purchase Product(s) under the Conditions of Sale.


3.6   Orders are subject to acceptance by Sophie Gyllenhammar and availability of the ordered Product(s). If ordered Product(s) is/are not available, Sophie Gyllenhammar will notify the Customer by email and the Customer will have the option either to wait until the Product will be available from stock or to cancel the Order.


3.7   After placing an Order, the Customer will receive an email from Sophie Gyllenhammar acknowledging the receipt of the Customer’s Order (“Order Confirmation”), which will constitute a binding agreement between the Customer and Sophie Gyllenhammar.


3.8   The Order Confirmation will include all details of the Product(s), price(s) of the Product(s) including VAT and any other fees, delivery date(s), delivery costs, terms for payment, information regarding the Customer’s right to cancel within the Grace Period as per below and other services provided by Sophie Gyllenhammar, and the terms to cancel the Order. 


4.   Price and Payment                     
4.1   The price(s) for the Product(s) is/are stated in the Order Confirmation.  


4.2   All prices in the Order Confirmation are stated in [SEK, Euro and USD] and include applicable VAT and any other taxes, delivery costs and potential C.O.D fees. Purchasing Product(s) from countries outside of Sweden may also constitute payment of customs duties, which are not included in the price(s). Any customs duties payable shall be paid by the Customer to the customs or other relevant authorities in the country where the Product(s) is/are finally delivered.


4.3   The payment can be made with credit card.


4.4   In case of credit card payment the due amount will be drawn immediately.


4.5    In the event of late payment the Customer shall pay penalty interest according to an interest rate which by [eight (8)] percentage units exceed the reference rate under the Swedish Interest Act (Sw: räntelagen).


4.6   The prices stated on the Website and in each Order Confirmation are given with reservation for increased supplier prices, printing errors and any incorrect stated specifications.


4.7   The Product(s) shall remain the property of Sophie Gyllenhammar until full payment has been made.



5.   Delivery


5.1   Delivery of the Product(s) will normally take place within such time period from time to time determined by Sophie Gyllenhammar for the relevant Product(s), unless otherwise agreed or set out in the Order Confirmation, and will be delivered to the Customer by registered mail (the “Delivery”).


5.2   Delivery of Orders within Sweden will be charged with a fixed freight rate. Delivery of Orders within the other European countries will be charged with a fixed freight rate. See Term of Delivery.


5.3    Sophie Gyllenhammar reserves the right to adjust the freight rates and service fees as stated above  in accordance with price increases occurring during the period between the day when the Order was placed and the day of Delivery.


5.4    The risk for the Product(s) passes to the Customer upon Delivery.

6.   Delay


6.1    Delay on behalf of Sophie Gyllenhammar exists if the Product(s) is/are not delivered or not delivered on time and the delay was not caused by the Customer, other causes for which the Customer is not liable, or Force Majeure.


6.2    Upon delay, the Customer is entitled to withhold payment and claim performance of the Order or, if the delay is of major importance to the Customer, cancel the Order.

7.   Right to Cancel within the Grace Period


7.1    The Customer has the right under the Distant Sales and Door-to-Door Sales Act (Sw: Distans- och hemförsäljningslagen) to cancel the Order within fourteen (14) business days from the day that the Customer received the Product(s) (the “Grace Period”) (Sw: ångerrätt).


7.2     The right to cancel is exercised by sending the Product(s) to Sophie Gyllenhammar by registered mail.


7.3 If the Order is cancelled within the Grace Period any fee the Customer may have paid for the Product(s) will be refunded by Sophie by Sophie within [ 14 ] days from the day that Sophie Gyllenhammar received the returned Product(s).



8.   Liability

8.1Product(s) is/are defective if the Product(s) deviates from what is set forth in the Order or in any respect deviates from the Customer’s legitimate expectations based upon information provided by Sophie by Sophie.


8.2    If Product(s) is/are defective the Customer has the right to claim repair, re-delivery, price reduction or compensation to rectify the defect, withhold payment, or, if the defect is of major importance to the Customer, cancel the Order.

8.3 Sophie Gyllenhammar has primarily the right to offer repair or re-delivery if it can be made within reasonable time and without any additional costs for the Customer.



9.   Returns


9.1   The Customer must make a complaint of the defective Product(s) to Sophie Gyllenhammar within reasonable time after the defect was discovered (Sw: reklamation).


9.2   The Customer must notify Sophie Gyllenhammar why he or she considers the Product(s) to be defective. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his or her right to make a complaint, unless no warranty states otherwise.


9.3    Sophie Gyllenhammar will only bear the return costs if the Product(s) is/are defective or wrongly delivered.


9.4     If repair or re-delivery is not made within a reasonable time after the complaint was made, the Customer has the right to claim price reduction or to cancel the purchase of the relevant Product(s).


9.5     [The right to cancel is exercised by sending an e-mail to] or by calling +4686121240. Upon cancellation of the purchase of the relevant Product(s), the Customer shall return the Product(s) in accordance with the return procedure stated above.]



10.   Force Majeure


10.1   Sophie Gyllenhammar shall be excused from the performance or punctual performance of any of its obligations under these Conditions of Sale or related to an Order and such obligations shall be extended by a period reasonable under the circumstances if the performance thereof is prevented or delayed by industrial disputes or any cause beyond their reasonable control which, without in any way limiting the generality of the foregoing, shall include acts of God, riots, fire, flood, wars, accidents, acts of terrorism, sabotage, strike, embargo or other government actions and any other similar occurrence beyond Sophie Gyllenhammar’s control (“Force Majeure”). Sophie Gyllenhammar shall in case of such events of Force Majeure promptly notify the Customer.


10.2   Sophie Gyllenhammars’s performance under any agreement between the Customer and Sophie Gyllenhammar is deemed to be suspended for the period that the event outside Sophie Gyllenhammars’s reasonable control continues, and Sophie Gyllenhammar will have an extension of time for performance for the duration of that period. The Customer is entitled to terminate an Order with immediate effect by notifying Sophie Gyllenhammar if the fulfilment of any material obligation under these Conditions of Sale should be delayed due to a Force Majeure event by more than [              ] months.



11.  Contact


Sophie Gyllenhammar


Phone number: +4686121240

Address: Mailbox 143, 111 73 Stockholm, SWEDEN

12.  The Right to Amend the Conditions of Sale


12.1  Sophie Gyllenhammar reserves the right to make changes to the Conditions of Sale from time to time.


12.2    Sophie Gyllenhammar retains, at all times, the right to undertake changes and measures, immediately and without prior information, by reason of legislation, or the guidance or directives of public authorities.


12.3    Any changes of the Conditions of Sale will be made in writing and Sophie Gyllenhammar will make available a new copy of the Conditions of Sale on



13     Entire Agreement


These Conditions of Sale and any document expressly referred to in them represent the whole agreement between the Customer and Sophie Gyllenhamar and shall govern the Customer’s purchase of the Product(s).



14     Law and Jurisdiction


14.1   The Agreement is governed by Swedish law, excluding its conflict of law principles.

14.2    Any disputes shall be determined by a Swedish court with the Stockholm district court as exclusive first instance.